1. What about the employees I already have? Do you replace them?
Your remote employees are an extension of your team. Our team will serve and support your current employees. We are here to strengthen your team and improve your bottom line.
2. Does Brisk only offer remote talent solutions to large businesses?
We work with businesses of all sizes. We understand you need quality support regardless of your company’s size. Our solutions work for solo practices, startups, and larger established companies.
3. Will Brisk talent work exclusively for me?
Yes, your team members will work exclusively for you on a full-time, permanent basis; they are not a shared resource. You determine their priorities, projects, and deadlines. And thanks to virtual meeting tools, they can meet with you as needed.
4.Which training materials are required?
We train our Support Agents to mirror your internal processes, ensuring seamless integration with your team. Any relevant materials you can provide to Brisk will be invaluable. Our training team will review your processes and documentation and inform you if they’ve identified any gaps that could enhance training. If needed, we can help create the content needed to ensure a streamlined training program.
5.How is quality assessed and assured?
We work with you to develop a custom action plan and create an SLA that outlines specific target metrics for each service area. Your Team Manager monitors performance, ensures we meet critical benchmarks, and maintains the agreed service level, all aimed at your complete satisfaction.
6. How quickly can you start processing my data?
We pride ourselves on rapid deployment. Typically, we can begin processing within 24-48 hours of project confirmation. For more complex projects, we’ll provide a detailed timeline during our initial consultation.
7. What if I need industry-specific resource?
We tailor our approach to meet industry-specific requirements, ensuring compliance with relevant regulations and best practices in fields like healthcare, finance, legal, and more
8. What if we need to make changes to the project midway?
We understand that requirements can change. Our flexible approach allows us to adapt quickly to any modifications in project scope or specifications, ensuring your needs are always met.
9. Who will manage my team ?
At Brisk, we hire competent subject-matter experts to manage each client team with varying levels of experience.
10. What is your accuracy rate ?
Our accuracy rate is typically 95% or higher. We use a variety of quality assurance measures to ensure the accuracy of our data, including manual review and peer-to-peer review.
11. What are your team's qualifications ?
Our resources are comprised of college graduates, each possessing a minimum of a three-year Bachelor’s degree from distinguished universities.
12. What languages do you support ?
Regardless of your location or language, we can accommodate your needs. Our extensive experience working with global companies allows us to adapt our services and communications to suit your cultural and linguistic preferences. Reach out – we will make it work.
13. What coverage do you support ?
We run a 24/7 support team. As such, we can provide coverage across all time zones.
14. How do you manage security ?
We take security very seriously and follow industry best practices to protect our customers’ data, including:
15. How do you customize services to our business?
We conduct in-depth consultations to understand unique needs, tailoring strategies accordingly. This ensures alignment with your business goals.